Refund Policy

Last updated: March 18, 2026

1. Overview

AI Video Ad Gen processes payments through Creem, our third-party payment platform. This Refund Policy outlines the conditions under which refunds may be issued for paid subscriptions.

2. Refund Eligibility

You may be eligible for a refund if:

  • You request a refund within 7 days of your initial subscription purchase
  • You have not used a significant portion of your allocated credits during the refund period
  • There is a technical issue on our end that prevents you from using the Service

3. Non-Refundable Situations

Refunds are generally not available for:

  • Credits that have already been used for video generation
  • Requests made more than 7 days after the subscription purchase
  • Subscription renewals (you may cancel to prevent future charges)
  • Dissatisfaction with AI-generated output quality (as results may vary)

4. How to Request a Refund

To request a refund:

  1. Email us at support@aivideoadgen.com with the subject line "Refund Request"
  2. Include your account email and the reason for your request
  3. We will review your request and respond within 3 business days

5. Refund Processing

Approved refunds are processed through Creem and returned to your original payment method. Please allow 5–10 business days for the refund to appear on your statement, depending on your financial institution.

6. Cancellation

You may cancel your subscription at any time through the customer portal. After cancellation, you will retain access to your plan's features until the end of your current billing period. No further charges will be made after cancellation.

7. Contact Us

If you have questions about this Refund Policy, please contact us at support@aivideoadgen.com.